LosslessRec Technical FAQ

Hardware acceleration, as its name implies, refers to the use of computer hardware to improve task execution efficiency and get jobs done at a faster speed than that in a software program running on a general-purpose CPU. Usually, when it comes to hardware acceleration, it means CPU and GPU hardware acceleration for video decoding and encoding. A typical example of CPU hardware acceleration is Intel Quick Sync Video and the representatives of GPU acceleration include Nvidia CUDA, Nvidia NVENC, AMD APP, and more.

You can choose to turn on hardware acceleration when you need to do graphically intensive tasks like processing 4K UHD videos, encoding H.264 clips, etc. Additionally, ensure you have modern graphics card drivers, video cards, and the latest versions of applications to avoid compatibility issues.

LosslessRec can automatically detect your hardware information. If you prefer to check it manually, go to "Settings" at the top-right corner of the software interface. This will show whether your computer has the necessary configuration to use Hardware Acceleration.

Additionally, if hardware acceleration is not working on your computer, consider the following steps:
Check Codec Compatibility: Ensure you have selected the correct video codec. LosslessAI supports hardware acceleration for H264 and XVID codecs.
Uncheck "Auto Copy": Auto Copy is available under some features, such as video converting. If you see this option in the interface, uncheck it.
Update GPU Drivers: Upgrade your GPU driver to the latest version to ensure compatibility and performance

The latest LosslessRec for Windows is compatible well with Windows 7, 8/8.1, 10, 11 or later (64-bit versions，not support 32-bit).

If you record some videos with unsatisfied quality, you can try to upscale the video quality via the below ways:
1. Special Effects: add special effects to the video, like Sharpen, Tinted, Grayscale, Mirror, Painting, Vintage, and more; freely adjust video brightness, saturation, contrast, hue, and gamma to deblur and boost video quality.
2. Toolbox: remove background noise and grain from video, fix fish-eye lens distortion, and stabilize shaky video to upscale video quality.
3. Parameter Settings: increase video resolution from 480p to 720p, 720p to 1080p, 1080p to 4K 2160p, 4K to 8K UHD; upscale video frame rate from 24/30FPS to 60/120FPS and adjust video bit rate to higher level.

The two do have the same recording performance. But with full version, you can enjoy an unlimited recording without fixed watermark, as well as some advanced features like task schedule, watermark customization etc.

Firstly, you are suggested to wait for a while to allow system to finish the code sending. Then you can check your spam folder of your email, because the email setting may put the letter directly into it as a spam. If you provided the wrong email address or failed to get the email all the time with the right email address, please feel free to contact us to get help.

As is mentioned above, you can contact our support team to make change. We are here to serve you at any time.

Please make sure you filled in the right license code. If the error message appears anyway, please contact us.

Well, it depends on what license you purchased. Different product has its own registered computer numbers. You may check the details on our purchase page.

Don't worry about this and feel free to contact us to request your original license. You should provide us with detailed information about your purchase, such as order ID, email address, user name, etc.

The reason for software crashing or not working may vary from situations. So please export the log file of software by clicking "Export Logs" from the menu's drop-down list on the UI, and send to our support team for more help.