We provide the basic support like email and LiveChat if you cannot find the solution in Self-Service Options.
Send your email to the following email addresses to receive the professional assistance from our technical support:
For technician questions:
Email: [email protected]
For pre-sale, including the price, inquiry, tax-related and account questions:
Email: [email protected]
Access to our LiveChat to receive instant support. Our Technical LiveChat is available for 8x5 (from 9:00 to 17:30 UTC+8 Monday through Friday). If it is not available when you request a LiveChat support, please send us an offline message and you will be contacted by one of our technical support engineers within couple of hours.
